The E-Sylum:  Volume 9, Number 50, December 10, 2006, Article 6

NEWSPAPER ARCHIVE DISAPPPOINTS

Don Cleveland writes: "I tried out newspaperarchive.com and after a
couple of hours playing with it, found it a bit disappointing.  "No
problem", I thought, "I can just cancel, since they had offered a
seven days free trial."  Well, you cannot imagine the red tape
involved!  The process could not be more difficult.

You cannot cancel on line.  First, you have to tell them you want to
cancel. Then, you MUST answer a long list of questions about why you
wish to cancel. After working to the end of the questions, you MUST
download and print a form, which MUST be filled out, including repeating
why you wish to cancel, signed, dated, and, last, FAXED back to the
Newspaper Archive people.

Further, they offer 7 days free trial, but you will be charged if you
do not give them 72 hours advance notification of your cancelling.
I did not get a warm and fuzzy feeling dealing with them."

[We're sorry to hear about Don's problem with the service.  It may
or may not be right for each individual's research needs, but at
least now others who might venture into trying it know what they
could be getting into.  Thanks for the feedback.  -Editor]

  Wayne Homren, Editor

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