READERS LOVE THE LIBBY APP

But the Libby story is also a parable for how the best-intentioned people can build a beloved technological tool and accidentally create a financial crisis for those who need the tech most. Public librarians depend on Libby, but they also worry that its newfound popularity could seriously strain their budgets.

Before 2017, e-books were still pretty niche, and checking out library e-books was torture. In 2016, just over a quarter of Americans had read an e-book within the previous year, according to a Pew Research Center survey. Not many people even knew their libraries offered digital books. Overdrive — the digital marketplace for publishers and libraries, and the creator of Libby — was (and still is) clunky, slow and unintuitive. Overdrive hit just under 200 million checkouts in 2016; in 2020, that number more than doubled, surpassing 430 million.

Few noticed when the cute, friendly virtual library app launched in 2017. Libraries are never very good at selling themselves, and neither is Overdrive. But the app's seamless, user-friendly experience was so exceptional that it spoke for itself. Libby became a cult favorite for book lovers and dedicated librarygoers, and almost every public library in the country, already dependent on Overdrive for their growing digital collections, loved that they could make reading online a little bit easier. It was the public library's best-kept secret.

And then in March 2020, when libraries closed their doors and books sat gathering dust, the Libby app became so much more than a cute reading tool. People turned to digital books and were delighted to discover they were so much simpler than remembered. You could access the web app anywhere on any computer, and everything synced to a phone app as well. You could download library books to Kindle. You never needed a password. You could use more than one library card. Libby downloads increased three times their usual amount beginning in late March. E-book checkout growth and new users on Overdrive both increased more than 50%.

Libby had helped to save libraries.

It had also accelerated a funding crisis. Public library budgets have never been luxe, and book acquisition budgets in particular have always been tight. Though it may seem counterintuitive to readers, e-books cost far more than physical books for libraries, meaning that increased demand for digital editions put libraries in a financial bind.

To read the complete article, see:
Libby is stuck between libraries and publishers in the e-book war (https://www.protocol.com/ebooks-libraries-libby-overdrive-publishers)

For more information on the Libby app, see:
https://www.overdrive.com/

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